• Service Desk Technician

    Posted: 09/11/2020

    Since 2010, dotnet technologies has been servicing businesses throughout Northwest Ohio with quality Managed IT Solutions.  At dotnet technologies, you will enjoy working in a fast-paced, small company environment where you are a valued member of our team. 
     
    The Service Desk Technician provides excellent customer service by supporting a wide range of technical and network solutions.  Serving as the initial point of contact, the ideal candidate is a great communicator with technical knowledge and a positive attitude. Candidate must be able to problem solve, provide creative solutions, and quickly adapt to changing situations.
    Basic Functions:

    • IT Support for Microsoft’s core business applications and operating systems.
    • Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security.
    • Basic remote access solution implementation and support: VPN and Terminal Services.
    • Run diagnostics to resolve customer reported issues
    • Monitor the service board and respond to tickets in a timely manner, escalating issues as needed
    • Enter all work as service tickets in Management System, including documentation of resolutions.
    • Provide excellent customer service, excellent written and verbal communication sills
    Skills and Qualifications:
    • 1+ years of IT or related experience.
    • Driver’s license and reliable transportation
    • Professional IT Certifications such as: Microsoft MCSA, or CompTIA A+, CompTIA Network+, preferred but not required
    • Working knowledge of operating systems, business applications, printing systems, and network systems.
    • Ability to prioritize, multi-task, and meet deadlines.
    Benefits:
    • Competitive hourly wages based on experience and qualifications.
    • Health insurance
    • 401(k) matching
    • Paid time off and holidays.
    • Full on the job training & support.
    • Fun work environment and culture in a newly renovated, small town office
    • Great opportunity for advancement in a growing business