• Field Engineer

    Posted: 03/08/2021

    Since 2010, dotnet technologies has been servicing businesses throughout Northwest Ohio with quality Managed IT Solutions. At dotnet technologies, you will enjoy working in a fast-paced, small company environment where you are a valued member of our team. 

    Field Engineer
    The Field Engineer is responsible for onsite service and support needs for our customers. Detail-oriented and disciplined, the Field Engineer is focused on all technology, including workstations, servers, printers, networks, and vendor specific hardware and software. The ideal candidate is a great communicator and able to translate technical knowledge into actionable direction. Candidate must be able to retain information, provide creative solutions, and quickly adapt to changing situations. The Field Engineer reports directly to the Field Manager and is a part of the Service and Support Department.

    Basic Functions:
    • IT support relating to technical issues involving Microsoft's core business applications, as well as virtual environments built on Microsoft, and VMware.
    • Support services for Microsoft related technologies: Windows Server, Exchange, SQL, SharePoint, etc.
    • Implement and support disaster recovery solutions.
    • Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security.
    • Remote access solution implementation and support: VPN and Terminal Services.
    • System documentation to include system reviews and recommendations.
    • Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes, or agreed outages.
    Additional Duties and Responsibilities:
    • Improve customer service, perception, and satisfaction.
    • Ability to work in a team or independently.
    • Escalate service issues that cannot be completed within agreed service levels.
    • Maintain specific knowledge of the customer and how IT relates to their business strategy and goals.
    • Develop in-depth knowledge of the service catalog and how it relates to customer’s needs.
    • Document internal processes and procedures related to duties and responsibilities.
    • Responsible for entering time and expenses in Management System as they occur.
    • Work through a daily schedule in Management System that has been established through the dispatch process.
    • Understand processes in Management System by completing assigned training materials and blueprints.
    • Enter all work as service tickets in Management System.
    • Review IT publications and online materials to remain up to date with current and future technologies emerging in the industry.
    • Detailed documenting of “resolutions” in the Management System knowledge base.
    Skills and Qualifications:
    • 2 years of IT experience.
    • Professional IT Certifications, such as: Microsoft MCP, MCSA, or MCSE, CompTIA A+, CompTIA Network+, CompTIA Security+, preferred but not required
    • Interpersonal skills: such as telephony skills, communication skills, active listening, and customer-care.
    • Diagnosis skills of technical issues.
    • Ability to multi-task and adapt to changes quickly.
    • Technical awareness: ability to match resources to technical issues appropriately.
    • Service awareness of all organization’s key IT services for which support is being provided.
    • Understanding of support tools, techniques, and how technology is used to provide IT services.
    • Typing skills to ensure quick and accurate entry of service request details.
    • Self-motivated with the ability to work in a fast-moving environment.
    • Extensive research and troubleshooting skills.
    Benefits:
    • Competitive hourly wages based on experience and qualifications.
    • Medical and Dental insurance
    • 401(k) matching
    • Paid time off and holidays.
    • Full on the job training & support.
    • Fun work environment and culture in a newly renovated, small town office
    • Great opportunity for advancement in a growing business